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Privacy

Privacy Policy

LexGo LLC 

Last Updated:  February 28, 2022 LexGo LLC (“LexGo”) is an Illinois (USA) limited liability corporation, and our principal office is located at 1807 South Washington Street, Suite 110 Naperville, IL 60565.

Please review this policy (our “Privacy Policy”) carefully. This Privacy Policy is designed to explain: (1) how our service works; (2) the kinds of personal data that we and our service partners may collect and process via this service, and how we manage those data; (3) the legal basis upon which we collect certain information, and (4) what your rights are, and how you can contact us.  

Before you read this policy, please understand that we are committed to respecting the privacy rights of all individuals, wherever located

Privacy Shield and GDPR

LexGo complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. LexGo has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program in general, and/or to view our certification, please visit https://www.privacyshield.gov/.

To learn more about our Privacy Shield program, including dispute resolution procedures, please review Addendum 1 to this policy.

Rights of California Residents, and ‘Do Not Sell’ (CCPA)

All personal data collected in California will be processed in accordance with our “Do Not Sell” policy statement. For specific information relating to our practices regarding the collection and sale of personal information and the principles of the CCPA, please review the terms of this Privacy Policy and our ‘do not sell’ policy statement, which can be found at the end of this policy (it is attached as Addendum 2 to this policy).

Nevada Residents

Please see Addendum 3 to this Policy for our policy statement regarding the rights of individuals located within the state of Nevada, USA.

How to Contact Us

If you have any privacy-related concerns or questions, or if you want to understand how you can limit the use or disclosure of your personal information, please contact us at privacy@lexgo.work.

1.  The Scope of this Policy

This Privacy Policy applies to: (a) our websites (www.lexgo.work and www.lexgo.live, and all related subdomains, hereafter the “Websites”); (b) to all web-based and mobile applications that are a part of our platform (hereafter “Applications”); and (c) to all data and/or information collected via our Websites and the Applications.  For the purposes of this Privacy Policy, we refer to the Websites and the Applications collectively as the “Site” or “Sites”, as applicable.

This Privacy Policy may change from time to time; and any material changes hereto will be posted in the form of an updated Privacy Policy which is posted on our Sites, and, if practicable, by email communications sent to Customers and Authorized Users. Updates will be effective upon posting.  Accordingly, please review the terms of this Privacy Policy on a regular basis to understand the current terms herein.

2.  How our Service Works

LexGo provides a unique online service which allows our Customers and their Authorized Users to access a flexible digital platform (including a dynamic dashboard) that allows work teams to communicate (via voice, video and text) and collaborate efficiently in real time. While certain aspects of our Sites can be viewed via the internet or app stores, Site users will have to register (create an account) in order to access our proprietary applications and service features.

  In general, our services are provided to registered customers (e.g., individuals or companies who/which register as such) on a subscription basis (“Customers”). Customers can invite both customer employees/agents and third-party guest users (collectively, “Authorized Users”) to participate in specific workspaces. Within workspaces, Authorized Users can share any of the following: documents (view only), voice communications and video-based communications (e.g., live video of faces and surroundings).

Customers are responsible for managing the activity of all Authorized Users that they invite to a workspace; and Customers are responsible for how the workspaces are used by Authorized Users.

3.  Individuals’ Rights 

LexGo is committed to respecting the privacy rights of all individuals. In particular, we respect to the rights of individuals to know which of their personal data we may possess or process; the right of individuals to withdraw consent for the processing of such data; and the right of individuals to withdraw consent to marketing communications from us.  Any individual wishing to assert these rights should contact us as provided in this policy. And please review addendums 1, 2 and 3 for additional information which may apply to certain categories of Site users.

In addition, please understand the following:

A. Disclosure of Information / Choice / Opt-Out

As a matter of policy, we will not sell or rent any of your personal information to third parties for their marketing purposes or otherwise without first providing you with an opportunity to 'opt out'. If you do not wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at help@lexgo.work with the word “unsubscribe” in the subject line.

B. Access to Personal Information

If your personally identifiable information changes, or if you no longer desire some or all of our services, you may correct, update, delete or deactivate it by making the change on our account information pages or by emailing us at help@lexgo.work.

4.  LexGo’s Terms of Service

The use of LexGo’s platform is subject to the terms and conditions set forth in our Terms of Service (“Terms”) which can be reviewed at the following link: www.lexgo.work/terms. 

Please also note that the Terms contain important limitations on Customers’ and Authorized Users’ ability to record activities within workspaces.

5.  LexGo as a Data Controller and/or Covered Entity (as applicable); Legal Basis of Processing 

A.  LexGo's Status: LexGo acknowledges that, for certain data, under applicable laws, it may function as a data controller (e.g., under the GDPR) or a covered business (e.g., CCPA). Accordingly, in order to protect the interests of our Site users and to comply with the requirements of relevant laws, we have implemented a series of technical and organizational measures, as described below in Section 9, as well as the other measures described in this Privacy Policy and our Terms.

B.  Legal Basis for Collection/Processing of Personal Data and Information:

If you are located in the EU, please note that the legal bases under the GDPR for using the personal information we collect through your use of the Sites are as set forth below.  In all scenarios, we process personal information on the basis of the following:

(1)   Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with the Terms which you accept by browsing the Sites) or with a Customer (if you are an Authorized User); 

(2)   Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security for our Sites, prevent fraud, analyze use of and improve our Sites, and for similar purposes);

(3)   Where use of your information is necessary to comply with a legal obligation; and/or 

(4)   Where we have your consent to process data in a certain way, including but not limited to the provisions of this Privacy Policy.

6.  The Personal Information That We Collect, and Limited Sharing of Information with Service Partners

In general, you can browse the lexgo.work site without telling us who you are or revealing any personal information about yourself. However, if you wish to use any of the services offered by LexGo, you may be required to disclose certain information to us. You always have the option to not provide information by choosing not to use a particular service or feature. LexGo is the sole owner of the information collected on the lexgo.work Sites.

The following sections apply to Customers, Authorized Users, and/or Site visitors, as applicable: 

A.  Customer Account Information 

In order to operate our service, we collect basic account information from our Customers; and our Customers and Authorized Users may also share limited account information with us relating to their use of the Sites. That information includes certain personal data such as names, business contact information (e.g., name, address, phone number, e-mail address), and customer payment information (see Section 8.D below). We also collect limited data (via service partners) when Customers or Authorized Users contact us for support purposes. We use these data only to administer the Sites, to provide the services and to communicate with Customers and Authorized Users for Site purposes.  We may also use such information to contact Customers and/or Authorized Users for limited marketing or product communication purposes (subject to the provisions herein).

B.  General Browsing Data/Site Usage Data

We collect general browsing and/or site usage data from individuals who visit the Sites; however, all such data are aggregated and/or fully anonymized for internal research purposes. In addition, we reserve the right to use certain information (e.g. IP addresses) that may be collected in order to identify a visitor when we feel it is necessary to enforce compliance with our Terms or to: (i) fulfill a government request; (ii) conform with the requirements of the law or legal process; (iii) protect or defend our legal rights or property, our Site, or other users; or (iv) in an emergency to protect the health and safety of our Site users or the general public.

C.  Cookies

We may use cookies (small text files placed on your computer or device, which help our Sites or Applications function better) in connection with our Sites; and we may analyze the information derived from these cookies for the same purposes as set forth elsewhere in this Privacy Policy. These cookies are not required for Site use.  You may be able to limit the use of cookies on your computer or mobile device in general by modifying the settings of your web browser (e.g., Internet Explorer, Chrome, etc.).

We may use the following types of cookies on the Sites:

  • “Convenience” cookies: We use a single cookie to store certain registration information. You may be able to configure your browser to block/delete these cookies; but if you do, you will have to input the account-related information every session.
  • You have the option to opt out of convenience cookies (if applicable) when you visit our Sites.
  • If you do not opt out, and you would like to delete any account information we may store via convenience cookies, you can take the following actions: (1) you can delete your cookies (via your browser); and/or (2) you can reach out to us as specified in this Privacy Policy.
  • “Analytics” cookies which help us to determine usage patterns of our web pages by collecting information about how visitors use our Site.
  • More specifically, we use a tool called Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google places a cookie with a randomly generated Client ID number in your browser. This ID number is anonymized and contains no identifiable information like email, phone number, name, etc. Google also has access to your IP address. In addition, Google may install additional cookies (e.g. Google fonts, Google tag manager). We use Google Analytics to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness.
  • If you would like to understand or limit what Google Analytics-derived browsing information we may have and/or want to delete any Google Analytics data, you can take the following actions: (1) you can delete your cookies (via your browser);(2) you can reach out to us as specified in this Privacy Policy, and/or (3) you can install the Google Analytics Opt-Out Browser Add-On.  Although Google Analytics plants a permanent cookie on your web browser which can identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

  Remember: You can change your Internet browsers’ preferences (whether computer or mobile device) to disable or delete non-necessary cookies, although that may affect certain functions on the Sites. To learn how to manage your cookies, please follow the instructions from your specific browser. If you wish to opt out of any cookies on our Sites, and need additional assistance, please contact us.

D.  Third Parties with Whom We May Share Personal Data

By necessity, LexGo may share certain personal data with third party service partners which are under contract with us and which perform Site-related functions on our behalf. These service partners include certain cloud-based service providers (listed below) which provide aspects of the Sites’ functionality (e.g. cloud-based application hosting, cloud-based storage), and other technology service providers.

Third Party Service Partners include the following

In addition, LexGo relies on the following service partners to process credit card and/or other payments made by Customers:  Chargify, which is our subscription payments processing partner (see www.chargify.com); and Stripe Inc.our payments processor (see www.stripe.com), and your use of our Sites is subject to the terms of our partners’ terms of use and privacy policies (as listed below, collectively the “Payment Services Agreement”). LexGo does not retain or record any payment processing information except that which is necessary to confirm payments and associate those payments with Customer accounts.  Please see our terms of use (www.lexgo.work/terms) for more information about these service partners and the applicable terms of service/privacy policy provisions.

E.  Links to Other Sites

This Privacy Policy applies only to information collected by LexGo. The Sites may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware of when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

7.  How we Use Information and Personal Data

A.  Generally

We use your personal information to fulfill orders and to facilitate the services you purchase or request from us. We use your personal information to: resolve disputes; troubleshoot problems; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms and Conditions of Use; and as otherwise described to you at the time of collection. We may compare and review your personal information for errors, omissions and for accuracy.

B.  Communications from Us

We will occasionally send you information on special deals or promotions. Out of respect for your privacy, you have the option not to receive these types of communications.  To opt out at any time please contact us at privacy@lexgo.work.

C.  Newsletters

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. To opt out at any time please contact us at privacy@lexgo.work.

D.  Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

E.  Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

F.  Limited Site Use Profile

We store information that we collect through your use of the Sites to maintain a record of your preferences.  We do not share your profile with other third parties, other than in aggregate, de-identified form (see next section).

G.  Anonymized Data: Aggregated and De-Identified Information

LexGo may aggregate and/or de-identify user information and data collected through the Sites so that such information can no longer be linked to a user or any user device (“Anonymized Data”). By using the Sites, you agree that we may use Anonymized Data for internal research and analytics purposes, and that we may also share such data with Service Partners in the course of providing our services.

8.  Measures Adopted by LexGo to Protect Privacy Interests

A.  Data Inventory/Mapping; Data Protection by Design and Default

We have built a data inventory and maps to ensure that we understand what personal data may be collected via our Sites and how it may flow through our services. We prioritize privacy concerns in the design phase of all new features for our platform. And we only collect and process those data that we need to perform the Services.

B.  Data Minimization; Data Disposal 

Where possible, we minimize the personal data being processed. And we have adopted policies that require us to delete or anonymize all data that are no longer required for the performance of the Services.

C.  Security of Data and Processing

We have implemented technical and organizational measures that are designed to limit access to personal data to authorized individuals (either our team or customer representatives, as applicable).

We have also implemented data security technologies designed to preserve the security of all data collected and/or processed on our platform, including encryption for all such data in transit and at rest when applicable.

We have also implemented technological and administrative controls designed to prevent the loss or corruption of data.

D. Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access, disclosure, alteration, or destruction, both during transmission and once we receive it.

9.  Dispute Resolution; Binding Arbitration

Upon receipt of any claim or complaint (hereafter a “Claim”) based on any matter addressed by or arising under this Privacy Policy, LexGo will (if necessary) investigate and respond to the Claim within a reasonable time period. LexGo will attempt to resolve any Claim, in good faith, to the satisfaction of the individual submitting the Claim.

If a Claim relates to a Privacy Shield principle, please see the terms of Addendum 1 to this Policy, which includes detailed information about dispute resolution mechanisms.

10.  Other Terms

A. Geographic Aspects of our Privacy Practices; International Transfer

LexGo is based in Naperville, IL, USA (near Chicago) and we serve customers who are located throughout the world. Please be aware that your personal data may be transferred to, and be processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different to the laws of your country.

Further, please understand that elements of our service platform (including servers) are located in the United States, Europe and Asia; and our third-party service providers (including cloud service providers and partners) operate around the world. This means that when we collect personal information, we or our Service Providers may process it in foreign jurisdictions.

We have implemented measures (including Privacy Shield certification) to assure that transfers of data between us and our customers are compliant with applicable laws. If you have concerns, please contact us.

B.  Transfer of Assets

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or acquires all (or substantially all) of our assets, the personal data in our platform will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be sold or transferred to third parties.

C.  Minors and Privacy

The Sites are not directed toward individuals under age 18; we do not knowingly collect information from anyone under age 18 (a “Minor”); and if we find out that we have collected information from a minor under age 18, we will delete that information immediately.

D.  Third Party Sites and Links

We are not responsible for the privacy practices and/or security practices employed by any third-party websites or service, including but not limited to any such sites or services that may be linked to or referred to in any way on the Sites.

E.  Do Not Track 

The Site itself may not respond to web browser-based “do not track” signals.

F.  Biometric ID Processing

LexGo does not use any technologies (e.g., face recognition) that are designed to identify an individual based on data (e.g., photographs, videos) collected/processed by the system. And again, please note that the Terms contain important limitations on Customers’ and Authorized Users’ ability to record activities within workspaces.

11.  Contact Information

You may contact us as provided below if: (a) you have questions or comments about our Privacy Policy, or your personal data; (b) you wish to make corrections to any personal data you have provided; (c) you have voluntarily submitted your contact information to us, and you want to opt-out from receiving future correspondence, including emails, from us; (d) you wish to withdraw consent for any ongoing data processing activity; and/or (d) you otherwise wish to contact us in connection with any provision set forth in this Privacy Policy or the Terms:

We will respond to your request and, if applicable and appropriate, make the requested changes as soon as reasonably practicable. Please note that fulfilling certain requests may have an impact on your use of the Sites.

Addendum 1 to LexGo Privacy Policy

Privacy Rights of EU and Swiss Citizens

LexGo complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the European Union and Switzerland to the United States, respectively. LexGo has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

A.  Inquiries (Questions, Concerns, Service Requests)

If you have concerns, questions, or requests related to your privacy rights under the EU’s GDPR or otherwise, please contact us via the following:  

or  

Privacy Administrator

1807 South Washington Street

Suite 110

Naperville, IL 60565, USA 

B.  Disputes

In compliance with the EU-US Privacy Shield and Swiss-US Privacy Shield Principles, LexGo commits to attempting to resolve complaints about your privacy and LexGo'sour collection or use of your personal data. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact LexGo as set forth above.

C.  Independent Dispute Resolution Mechanism

LexGo has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism and entity.  The entity is Verasafe, and you can learn more at:  https://verasafe.com/privacy-solutions/privacy-shield-irm-program/

If you do not receive timely acknowledgment of your complaint from LexGo, or if your complaint is not satisfactorily addressed by LexGo, then, subject to the terms of the VeraSafe Privacy Shield Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe under the Privacy Shield Dispute Resolution Procedure, please submit the required information to VeraSafe here: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/.

Please also note that if your complaint is not resolved through these channels, then, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

LexGo is expressly subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with respect to its compliance with the provisions of the EU-US and Swiss-US Privacy Shield.

D.  Notice of Data Transfer

We may transfer information that we collect about you to third party processors across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. LexGo will take reasonable and appropriate steps necessary to ensure that any third party who is acting as a “data processor” under EU and Swiss terminology is processing the personal data we entrust to them in a manner that is consistent with the requirements of applicable laws.  EU-US and Swiss-US Privacy Shield Principles. LexGo is potentially liable in cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the EU-US and Swiss-US Privacy Shield, respectively.

Addendum 2 to LexGo Privacy Policy

Privacy Right of California (USA) Residents, and “Do Not Sell” Policy Statement (CCPA)

LexGo provides a feature-rich platform (including a dynamic dashboard) that allows work teams to communicate and collaborate efficiently in real time.

Except for the limited purposes expressly described in our Privacy Policy (e.g., site administration, provision of service), LexGo does not generate profiles of our visitors, Customers or our Authorized Users. In addition, except for the contractually defined sharing of information with service partners such as cloud service providers which provide essential aspects of our service, as described in our Privacy Policy, LexGo does not share or sell the personal data of our Customers, Authorized Users and/or Site visitors to third parties.

The following supplemental terms may apply to residents of California, USA:

1.        California "Shine the Light" Law/California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits consumers who are California residents to request and obtain from covered entities once a year, free of charge, information about the categories of personal information (as defined in the Shine the Light law), if any, that were disclosed in the preceding calendar year to third parties for those third parties' direct marketing purposes. If you are a California resident and would like to make such a request, contact us as provided in the Privacy Policy, above.

2.        CCPA Privacy Rights and Choices

California residents may have certain rights under the CCPA, many of which are subject to limitations or exceptions under applicable law. These include:

A.        Right to Know about Personal Information Collected or "Sold"

You may have the right to request that we disclose certain information to you about our collection and use of your Personal Data over the past 12 months. Please note that the Privacy Policy terms set forth above describe the categories and examples of information that we collect (referred to in CCPA as ‘personal information’), the sources of that personal information, the purposes for which we may use the personal information, and the third parties with whom personal information may have been shared.  

B.        Right to Request Deletion of Personal Information

You may have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions, including if we need the Personal Data for a reason related to our business, such as:

  • providing goods or Services to you;
  • detecting and resolving issues related to security or functionality;
  • complying with legal obligations;
  • conducting research in the public interest;
  • exercising free speech or ensuring another’s exercise of free speech; or
  • using the information for internal purposes that a consumer might reasonably expect.

C.        Exercising Your Rights

To inquire about any of the rights described above, please contact us via the contact information provided in the Privacy Policy. Please understand that in no event can we respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm that the Personal Data relates to you. If we are unable to verify your identity, we reserve the right to deny the request.

D.        Non-discrimination

We will not discriminate against you for inquiring about any rights relating to your data under any law, or for making any related request to us. In particular, we will not:

  • Deny you goods or services
  • Charge you different prices for goods or services, whether through denying benefits or imposing penalties
  • Provide you with a different level or quality of goods or services
  • Threaten you with any of the above

3. Changes to this California Rights and Do Not Sell Policy

We reserve the right to modify this Addendum to the Privacy Policy at any time, so please review it regularly. If we make changes to this Addendum or the Privacy Policy, we will post the revised Addendum and/or Privacy Policy on the lexgo.work site and other places we deem appropriate. All such changes shall be binding 30 days after they are initially posted on the Web Sites, unless you are a new user, in which case they are binding immediately.

Addendum 3 to LexGo Privacy Policy

Policy Statement re the Privacy Rights of Nevada (USA) Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons.

As regards the sale of sale of personally identifiable information to such third parties: Please understand that we do not engage in such activity. However, if you are a Nevada resident and also a Site visitor, Customer or Authorized User, you may submit a request to opt out of any potential future sales under Nevada law by notifying us of your request as set forth in the Policy. Please note we may take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

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